Help Center US/CA (live)

<p style="text-align: justify;">For The Cylinder Loop, FedEx will send out the full cylinders to you, while USPS sends the empty ones to us.<br id="isPasted"><br>Please note that if you order the Carbonator together with the start exchange box and CO2 cylinders, the parcels might arrive at different times due to the packages being sent from different locations.&#xA0;</p>

For The Cylinder Loop, FedEx will send out the full cylinders to you, while USPS sends the empty ones to us.Please note that if you order the Carbonator together with the start exchange box and CO2 cylinders, the parcels might arrive at different tim

What carrier are you using for exchange?

CO2 Cylinders / Refill Service

Change/cancel

Damaged/Claim items

My order

How long does the delivery take?

Can I cancel my order?

Can I change my delivery address?

Delivery methods

Custom fees and duties

Shipping and Delivery

Returns

Returns and refunds

Carbonator Pro - Product Manual

Product Manual

How to use and store the carbonator when not in use

Is the gas cylinder included with my Carbonator purchase?

Which types of gas cylinder work with the Aarke Carbonator?

Where can I buy or refill a gas cylinder?

What is the difference between Carbonator 3 and Carbonator Pro?

Is there a way to increase the level of carbonation in my water?

Can I carbonate other liquids than water with the Carbonator Pro?

Does the Carbonator need electricity to work?

Are there any PET/plastic bottles that are compatible with the Carbonator Pro?

I have seen a 80L gas cylinder online, can I use it with your Carbonator?

Product information

Cover goes up

Cover does not go up

Water in the tray

Bad carbonation

Rust/Limescale

How to replace the gasblock gasket

Warranty and claims/Troubleshooting

Carbonator Pro

Carbonator 3

Product Manuals

How to use the Carbonator 2 & 3

Can I use a bottle from another brand with the Aarke Carbonator 2 & 3?

What are the differences between Carbonator 3 and Carbonator Pro?

Can I carbonate other liquids than water with the Carbonator 2 & 3?

Is there any way to increase the level of carbonation in my water?

Are there any glass bottles that are compatible with the Carbonator 2 & 3?

No gas coming out

Gas leak

Water collecting in the body

No buzzing sound

Handle issues

Rust/limescale

Replacing the gas-block gasket

Carbonator 2 & 3

Can the Aarke Coffee Maker/parts be cleaned in the dishwasher?

How much can I brew at once (how much water can I add)?

How long does it take to brew a full carafe of coffee?

What certification does the product have?

Why doesn’t Aarke coffee maker have programmable timer features?

Can I use whole beans in the Aarke Coffee Maker?

How much coffee should I use in the Aarke Coffee Maker?

What coffee filters do you recommend?

Is the surface hot to touch?

Are there any sound indications?

How often should I descale my Aarke Coffee Maker?

How do I know if descaling is necessary?

How long is the warranty period for the Coffee Maker?

Coffee Maker

Can the Aarke Coffee Grinder/parts be cleaned in the dishwasher?

What does “64 mm flat burrs in stainless steel” mean?

Is the Aarke Coffee Grinder good for grinding espresso?

How does the chute reduce static?

What is the difference between flat burrs and conical burrs?

What does the inner ring on the side knob "strength fine tuner" do, and how do I use it?

How do I time my grind on my Aarke Coffee Grinder?

How do I know what grind size to use?

How long is the warranty period for the Coffee Grinder?

Coffee Grinder

Can the Aarke Thermal Jug/parts be cleaned in the dishwasher?

Thermal Jug

Coffee System

Kettle Product Manual

Measurements

Materials

Beeping sound on/off

Does any plastic get in contact with water in the Aarke Kettle?

Does the Kettle have an indicator of the water level inside?

Is the Kettle surface hot to touch?

How quickly does limescale build up in the Kettle?

Kettle

Product Manual for Purifier & Purifier Large

What it filters

What it does not filter

What are the granules made of?

Is it vegan, gluten free?

How to store the purifier and granules?

Can I use the Purifier with other Filter Refills than the Aarke filter refill granules?

How often do you have to change the granules?

How long can I keep my water in the purifier?

Does the Aarke Purifier fit in a standard fridge/kitchen?

How much water can be filtered at once?

Is it fragile?

How much magnesium is released into the water with the Enriched filter granules?

Rust

Are spare parts available?

How to clean the purifer

Cleaning guide

Purifier and filter granules

Is The Cylinder Loop a subscription service?

How often should the cylinders be exchanged?

How many cylinders can be exchanged at a time?

How do I know if the gas cylinder is empty and ready to be exchanged?

I own a gas cylinder from another brand. Can I join The Cylinder Loop and exchange it for a full Aarke CO2 cylinder?

How long does it take for full cylinders to arrive after I have given the box with empty cylinders to USPS?

Do I need to create an account to sign up for The Cylinder Loop?

What can I do if I decide to no longer use The Cylinder Loop service?

Is gas eligible for discounts and promotions?

Can I send back only one cylinder?

Does The Cylinder Loop work in my area?

What materials is Aarke Glassware made of?

Where is Aarke Glassware produced?

The glass is very thin, does it break easily?

What size are the Nesting Glasses while nested in each other?

What is the optimal way to clean Aarke Glassware?

My nesting glasses stick to each other, why?

Can I purchase a spare Nesting glass?

Glassware

Cleaning Guide

PET Bottles

Can the Aarke Glass Bottle Pro be used with Carbonator 3?

Can your glass bottle be used with glass bottle carbonators from other brands?

Does the Aarke Glass Bottle Pro have an expiration date?

Can the glass bottle be cleaned in the dishwasher?

Can the Aarke Glass Bottle Pro still be used if it has a scratch?

What to do when the glass bottle is chipped?

Do glass bottles hold carbonation better than plastic bottles?

Can I use a bottle from another brand with the Aarke Carbonator Pro?

Bad smell

Glass Bottles

Is the steel bottle compatible with my carbonator (C1, C2, C3, or Carbonator Pro)?

What carrier are you using for exchange?Updated 6 months ago